Privacy Policy - Harborview

1. Introduction

Harborview ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA).

This policy applies to all personal data we collect through our website, in-person visits, information sessions, trial periods, and community membership.

2. Data Controller

Harborview is the data controller responsible for your personal data. If you have questions about this privacy policy or our data practices, you can contact us at:

Email: [email protected]
Address: 45/23 Srinakarin Road, Khwaeng Nong Bon, Khet Prawet, Bangkok 10250, Thailand
Phone: +66 2 748 2196

3. Personal Data We Collect

We collect and process the following types of personal data:

3.1 Information You Provide Directly

Contact information: name, email address, phone number, mailing address
Inquiry details: your questions, preferences, and needs regarding senior living
Trial period information: duration of stay, preferences, feedback
Membership information: apartment selection, dietary requirements, emergency contacts
Health information (only basic information necessary for safety and meal preparation, not detailed medical records)
Payment information: billing details for trial periods and membership fees

3.2 Information Collected Automatically

Website usage data: IP address, browser type, pages visited, time spent on pages
Cookies and similar technologies (see our Cookie Policy for details)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you contact us for information or schedule visits, you consent to us processing your data to respond to your inquiries
Contract: Processing is necessary for entering into or performing a contract for trial periods or membership
Legitimate interests: We have legitimate interests in maintaining resident safety, improving our services, and operating our business
Legal obligation: We may process data to comply with legal requirements in Thailand

5. How We Use Your Personal Data

We use your personal information for the following purposes:

Responding to your inquiries about our community
Scheduling and conducting information sessions
Managing trial period stays
Administering community membership and providing services
Processing payments for trial periods and membership fees
Ensuring resident safety and security
Accommodating dietary requirements and preferences
Communicating important information about our services
Improving our services and facilities
Complying with legal obligations

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

6.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

Payment processors for handling financial transactions
Food suppliers for meal preparation
Maintenance and housekeeping service providers
IT service providers for website and data management

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your personal data when required by law or in response to valid requests by public authorities in Thailand.

6.3 Emergency Contacts

We may contact your designated emergency contacts in situations requiring immediate action for your safety or wellbeing.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure storage of physical records in locked facilities
Password protection and encryption for electronic records
Access controls limiting staff access to personal data based on job responsibilities
Regular security assessments and updates
Staff training on data protection practices

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

Inquiry data: Retained for 12 months after your last contact with us
Trial period data: Retained for 24 months after the trial period ends
Membership data: Retained during your membership and for 7 years after membership ends (for legal and financial record-keeping)
Payment records: Retained for 7 years in accordance with Thai tax law

After these retention periods, we securely delete or anonymize your personal data.

9. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can request correction of inaccurate or incomplete personal data
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to data portability: You can request your data in a structured, commonly used format
Right to object: You can object to processing of your personal data in certain circumstances
Right to withdraw consent: Where processing is based on consent, you can withdraw consent at any time
Right to lodge a complaint: You can file a complaint with Thailand's Personal Data Protection Committee

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Email: [email protected]
Phone: +66 2 748 2196
Mail: Harborview, 45/23 Srinakarin Road, Khwaeng Nong Bon, Khet Prawet, Bangkok 10250, Thailand